Program Overview
This qualification is for a person engaged in supply chain operations support who undertakes a range of tasks involving known routines and procedures, with limited individual responsibility.

Entry Requirements
The following requirements need to be met prior to acceptance into this program:

• LLN requirements – students will undertake a brief LLND test to ensure they have the capacity to learn their vocation and complete all course requirements including assessments.
• Valid USI number

Program Structure
To achieve this qualification, competency must be demonstrated in 14 units of competency consisting of:

• TLIL0007 Complete workplace induction procedures
• TLIF0025 Follow work health and safety procedures
• TLIF0009 Ensure the safety of transport activities (Chain of Responsibility)
• TLIX0023 Identify the roles and functions of the supply chain industry
• TLIE1003 Participate in basic workplace communication
• TLIE0002 Process workplace documentation
• TLIA0010 Identify goods and store to specifications
• TLID0020 Shift materials safely using manual handling methods
• TLID0021 Store and handle dangerous goods and hazardous substances
• BSBOPS304 Deliver and monitor a service to customers
• BSBOPS305 Process customer complaints
• BSBPEF201 Support personal wellbeing in the workplace
• BSBTEC202 Use digital technology to communicate in a work environment
• TLIU2012 Participate in environmentally sustainable work practices

Program Outcome
Students who receive a competent outcome for each unit within this program will be entitled to receive TLI20421 Certificate II in Supply Chain Operations issued by Academy Green Learning.