Certificate III in Business


 

BSB30115- Certificate III in Business

Course Overview

Course Description
This qualification reflects the varied roles of individuals across different industry sectors who apply a broad range of competencies using some discretion, judgment and relevant theoretical knowledge. They may provide technical advice and support to a team.

Course requirements
This course requires a total of 12 units with 1 core unit and 11 elective units to be completed.

Entry Requirements
There are no entry requirements for this qualification.

Qualification
On successfully completion of this course you will receive a Nationally Recognised Qualification in BSB30115 - Certificate III in Business

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Course Units

Core Units
BSBWHS302 Apply knowledge of WHS legislation in the workplace
This unit describes the, skills and knowledge required to understand and comply with work health and safety (WHS) Acts, regulations and codes of practice in the workplace

Elective Units
BSBADM311 Maintain business resources
This unit describes the skills and knowledge required to determine, administer and maintain resources and equipment to complete a variety of tasks.
It applies to individuals who are skilled operators and apply a broad range of competencies in various work contexts. They may exercise discretion and judgement using appropriate theoretical knowledge of business resources and their basic maintenance to provide technical advice and support to a team.

BSBCMM301 Process customer complaints
This unit describes skills and knowledge required to handle formal and informal negative feedback and complaints from customers.

BSBCUS301 Deliver and monitor a service to customers
This unit describes the skills and knowledge required to identify customer needs, deliver and monitor customer service and identify improvements in the provision of customer service.

BSBDIV301 Work effectively with diversity
This unit describes the skills and knowledge required to recognise and interact productively with diversity in the workplace. It covers sensitive responses to, and interactions with, all manner of diversity that might be encountered during the course of work.
It applies to individuals who work in a variety of contexts where they will be expected to interact with a diverse client and/or co-worker population. They may also provide some leadership and guidance to others and have some limited responsibility for the output of others.

BSBFLM303 Contribute to effective workplace relationships
This unit describes the skills and knowledge required to gather information and maintain effective relationships and networks, with particular regard to communication and representation.
This unit applies to individuals who use leadership skills including motivation, mentoring and coaching to develop efficient, effective and unified teams and facilitate communication between team members and management of the organisation.

BSBFLM312 Contribute to team effectiveness
This unit describes the skills and knowledge required to contribute to the effectiveness of the work team. It involves planning with the team to meet expected outcomes, developing team cohesion, participating in and facilitating the work team, and communicating with the management of the organisation.
It applies to individuals who play a prominent part in motivating, mentoring, coaching and developing team cohesion through team leadership and forming the link between the management of the organisation and the team members. At this level, work will normally be carried out within known routines, methods and procedures, and may also involve complex or non-routine activities that require some discretion and judgement.

BSBINM301 Organise workplace information
This unit describes the skills and knowledge required to gather, organise and apply workplace information in the context of an organisation’s work processes and knowledge management systems.

It applies to individuals who perform a defined range of skilled operations in various work contexts. They may exercise discretion and judgement using appropriate knowledge of information management to provide technical advice and support to a team.

BSBINN301 Promote innovation in a team environment
This unit describes the skills and knowledge required to be an effective and proactive member of an innovative team.

It applies to individuals who play a proactive role in demonstrating, encouraging or supporting innovation in a team environment. The individual may be a team participant or a team leader. Teams may be formal or informal and may comprise a range of personnel.

BSBWOR301 Organise personal work priorities and development
This unit describes the skills and knowledge required to organise own work schedules, to monitor and obtain feedback on work performance and to maintain required levels of competence.
This unit applies to individuals who exercise discretion and judgement and apply a broad range of competencies in various work contexts.

BSBWRT301 Write simple documents
This unit describes the skills and knowledge required to plan, draft and finalise a basic document.
It applies to individuals who apply a broad range of competencies in various work contexts and may exercise some discretion and judgement to produce a range of workplace documentation.

BSBWOR201 Manage personal stress in the workplace
This unit describes the skills and knowledge required to understand signs and sources of stress within the broader framework of the job role and work environment.
It applies to individuals who usually work with some guidance and supervision in an environment where they are likely to encounter difficult customers and situations from time to time. It typically applies in a contact centre environment owing to the very measured, structured, high volume and potentially repetitive nature of the work, but can apply in any work environment.

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