Program Overview
This qualification reflects the role of individuals who have a range of well-developed hospitality service, sales or operational skills and sound knowledge of industry operations. Using discretion and judgement, they work with some independence and under limited supervision using plans, policies and procedures to guide work activities.

This qualification provides a pathway to work in organisations such as restaurants, hotels, motels, clubs, pubs, cafés, and coffee shops. This qualification allows for multiskilling and for specialisation in accommodation services, food and beverage and gaming.

Entry Requirements
The following requirements need to be met prior to acceptance into this program:

• LLN requirements – students will undertake a brief LLN test to ensure they have the capacity to learn their trade and complete all course requirements including assessments.
• Valid USI number

Program Structure
To achieve this qualification, competency must be demonstrated in 15 units of competency consisting of:

Core Units

• SITXWHS005 Participate in safe work practices
• SITHIND006 Source and use information on the hospitality industry
• SITXCOM007 Show social and cultural sensitivity
• SITXCCS014 Provide service to customers
• SITHIND008 Work effectively in hospitality service
• SITXHRM007 Coach others in job skills

Elective units

• SITXFSA005 Use hygienic practices for food safety
• SITXFSA006 Participate in safe food handling practices
• BSBSUS211 Participate in sustainable work practices
• SITHFAB022 Clean and tidy bar areas
• SITHFAB024 Prepare and serve non-alcoholic beverages
• SITHFAB025 Prepare and serve espresso coffee
• SITHFAB027 Serve food and beverage
• SITXFIN007 Process financial transactions
• SITHFAB036 Provide advice on food
• SITHKOP009 Clean kitchen premises and equipment
• SITXINV006 Receive, store and maintain stock
• SITHCCC024 Prepare and present simple dishes
• SITHCCC025 Prepare and present sandwiches
• SITHCCC028 Prepare appetisers and salads
• SIRXPDK001 Advise on products and services
• SIRXCEG008 Manage disrespectful, aggressive or abusive customers
• SIRXSLS001 Sell to the retail customer

Elective units are selected with the employer to ensure the qualification aligns to each students job role.

Program Outcome
Students who receive a COMPETENT outcome for each unit within this program will be entitled to receive SIT30622 Certificate III in Hospitality issued by Academy Green Learning.