Student Information
Academy Green Learning will use a combination of our own services and the services of referral agencies to either provide or refer you to the following support services:
• Language, Literacy and Numeracy Support
• Studying and Learning Coaching
• English as Second Language Tuition
• Alternative Payment Plan
• Counselling Support
• Disability Access
• Employment Services Referral
If you need support during your course, please approach and inform reception and you will be connected with the best person who can assist you. If the matter is sensitive and you do not feel comfortable discussing it with reception, simply inform reception that you would like to meet with the Office Manager. It is our absolute priority to provide you the support needed to enable you to progress in your study and complete your chosen course. Academy Green Learning is committed to our student’s welfare both during and after hours of study.
Language, literacy and numeracy skills are critical to almost all areas of work.
This is particularly true in many vocations where language, literacy and numeracy skills influence the performance of workplace tasks such as measuring, weighing and comprehending written work instructions.
To support this approach Academy Green Learning will:
• Assess a learner’s language, literacy and numeracy skills during their enrolment to ensure they have adequate skills to complete the training
• Support learners during their study with training and assessment materials and strategies that are easily understood and suitable to the level of the workplace skills being delivered;
• Provide clear information to learners about the details of the language, literacy and numeracy assistance available.
• Refer learners to external language, literacy and numeracy support services that are beyond the support available within Academy Green Learning and where this level of support is assessed as necessary; and
• Negotiate an extension of time to complete training programs if necessary.
Academy Green Learning is committed to providing a fair and transparent complaints and appeals process that includes access to an independent external body if required.
Before making a complaint or lodging an appeal please read our complaints procedure so that you have a clear understanding of the process.
• Complaints and Appeals Procedure Guide - download pdf
To make a complaint or an appeal, you are requested to complete and submit one of the following forms:
• Complaint Form - download pdf
• Request for Appeal of a Decision Form - download pdf
Once you have completed the required form you are requested to submit this to the Operation Training Manager either in hard copy or electronically via info@academygreen.edu.au
If you are having any difficulty accessing the required form or submitting to us, please contact us on 02 8325 0177
Should you require support during your course, reaching out to our dedicated team will connect you with the most suitable person to assist you. We are committed to fostering your progress and success, both within and beyond study hours.
For sensitive matters, you can request an appointment to speak with our RTO Manager directly. Email: info@academygreen.edu.au
Access to Training Records:
To access any personal or training records, students must submit a Records Access or Update Request form. Where information is requested over the phone, you will need to provide a range of personal information to ascertain that the person we are speaking to is the student whom the information is about.
You cannot obtain information for another person other than yourself.
Language, Literacy, Numeracy and Digital Skills:
All students upon enrolment will be required to complete a LLND assessment. This will provide AGL with an understanding of your LLND skills and the areas where you may need assistance.
Where, during your course, you or your trainer identify such barriers, these need to be discussed so that solutions can be adopted. These may include additional support, extensions or referral to external support services.
Students can access external support via:
Reading and Writing Hotline (Australia)
Phone: 1300 655 506
Website: http://www.readingwritinghotline.edu.au
Email: rwhotline@det.nsw.edu.au
Navitas English
Level 4, 11 York Street, Sydney NSW 2000
Australia - Phone: 1300 730 466
Website: www.navitasenglish.edu.au
Email: info.attc@navitas.com
Coaching and Tuition:
For students in need of further study assistance or guidance, they should first reach out to their trainer. The trainer may propose a range of initiatives to assist. Key factors to successful study are:
* Being committed
* Time management
* Being able to work with others
You may want to refer to our Online Service Standards and Study Guide for further assistance.
Students should also seek assistance from their employer as most training is directly related to tasks being performed within the workplace.
Financial Assistance:
AGL has fee protection measures in place for students, meaning that no payment made in advance will exceed $1500.
Students who may be unable to meet the required payments can apply to have an adjusted payment plan.
Students may want to seek further financial assistance via:
Centrelink Skills for Education and Employment
Phone: 132 850
Website: https://www.servicesaustralia.gov.au/centrelink?context=1
Counselling and Other Support Services:
The following services should be contacted in the following circumstances:
Mental Health
Beyondblue
Phone: 1300 22 4636
Website: www.beyondblue.org.au
Email: infoline@beyondblue.org.au
Mental Health Access Team
Community Assessment and Liaison Centre
Phone: 1800 011 511
Website: http://www.nbmlhd.health.nsw.gov.au/mentalhealth
Domestic Violence
Domestic Violence Crisis
Phone: 1800 656 463
Website: http://www.community.nsw.gov.au/parents,-carers-and-families/domestic-and-family-violence
Domestic Violence Line - 1800 656 463
Home & Homelessness
Homeless Person Info Line
Phone: 1800 234 566
Website: http://www.homelessnessnsw.org.au
Link2Home Homelessness - 1800 152 152
NSW Office of Fair Trading
https://www.fairtrading.nsw.gov.au/
Telephone: 131450
Child Protection
NSW Government Department of Communities and Justice (DCJ)
https://www.facs.nsw.gov.au/providers/children-families/child-protection-services
Child Protection Helpline - 13 2111
Disaster Welfare
Disaster Welfare Assistance Line - 1800 018 444
Employment Services:
For any student requiring assistance to find employment, they should contact Workforce Australia where you can search for jobs and your local Employment Service provider:
Website: https://www.workforceaustralia.gov.au/
Phone: 1800 805 260
Disability Access:
For students with a disability, this should first be discussed with our enrolment officer to see how we may be able to accommodate your needs. For external assistance, you may wish to contact the following:
Physical Disability Council of Australia
Phone: 1800 688 831
Email: admin@pdcnsw.org.au
Website: www.pdcnsw.org.au
NDIS
Phone: 1800 800 110
Email: enquiries@ndis.gov.au
Website: https://www.ndis.gov.au/understanding/ndis-and-other-government-services/disability-services
To access the Student Handbook, click the following:
• Student Handbook - download pdf
Academy Green Learning is a Registered Training Organisation (RTO Code: 6187) and operates in accordance with the Standards for Registered Training Organisations 2015. Academy Green Learning charge fees for services provided to students undertaking a course of study. These fees are for items such as course materials, administrative support, student services and training and assessment services.
When and How do I Pay?
Fees are payable when you receive your confirmation of enrolment and invoice for the enrolment fee. Fees must be paid in full within 5 days of receiving this notification from Academy Green Learning. We may cancel an enrolment or discontinue training if fees are not paid as required. Payments can be made via direct deposit only.
Cooling Off Period
If you give notice to cancel your enrolment 10 business days or more prior to the commencement of a program you will be entitled to a full (100%) refund of your fees paid.
Please click on the links below for the appropriate form:
• Schedule of Fees - download pdf
• Refund Request Form - download pdf
Obtaining a USI
To learn more about the Unique Student Identifier (USI), please watch the video below.
To create a USI, go to: https://www.usi.gov.au/students/get-a-usi