Program - BSB30120 Certificate III in Business (Customer Engagement)

Course Overview
This qualification reflects the role of individuals in a variety of Business Services job roles. It is likely that these individuals are establishing their own work performance.

Individuals in these roles carry out a range of routine procedural, clerical, administrative or operational tasks that require technology and business skills. They apply a broad range of competencies using some discretion, judgment and relevant theoretical knowledge. They may provide technical advice and support to a team.

Entry Requirements
The following requirements need to be met prior to acceptance into this program:

• LLN requirements – students will undertake a brief LLN test to ensure they have the capacity to learn their trade and complete all course requirements including assessments.
• Valid USI number

Program Structure

To achieve this qualification, competency must be demonstrated in 13 units of competency consisting of:

• BSBOPS304 Deliver and monitor a service to customers
• BSBOPS305 Process customer complaints
• BSBWHS311 Assist with maintaining workplace safety
• BSBXCM301 Engage in workplace communication
• BSBTEC202 Use digital technologies to communicate in a work environment
• BSBWRT311 Write simple documents
• BSBSUS211 Participate in sustainable work practices
• BSBPEF201 Support personal wellbeing in the workplace
• BSBPEF301 Organise personal work priorities
• SIRXCEG002 Assist with customer difficulties
• BSBTWK301 Use inclusive work practices
• BSBCRT311 Apply critical thinking skills in a team environment
• SIRXPDK001 Advise on products and services

Program Outcome
Students who receive a COMPETENT outcome for each unit within this program will be entitled to receive BSB30120 Certificate III in Business (Customer Engagement) issued by Academy Green Learning.