Certificate III in Customer Engagement

 

Program - BSB30120 Certificate III in Business (Customer Engagement)

Course Overview
This qualification reflects the role of individuals in a variety of Business Services job roles. It is likely that these individuals are establishing their own work performance.

Individuals in these roles carry out a range of routine procedural, clerical, administrative or operational tasks that require technology and business skills. They apply a broad range of competencies using some discretion, judgment and relevant theoretical knowledge. They may provide technical advice and support to a team.

Entry Requirements
The following requirements need to be met prior to acceptance into this program:

  • LLN requirements – students will undertake a brief LLN test to ensure they have the capacity to learn their trade and complete all course requirements including assessments.
  • Valid USI number

Program Structure

To achieve this qualification, competency must be demonstrated in 13 units of competency consisting of:

  • BSBOPS304 Deliver and monitor a service to customers
  • BSBOPS305 Process customer complaints
  • BSBWHS311 Assist with maintaining workplace safety
  • BSBXCM301 Engage in workplace communication
  • BSBTEC202 Use digital technologies to communicate in a work environment
  • BSBWRT311 Write simple documents
  • BSBSUS211 Participate in sustainable work practices
  • BSBPEF201 Support personal wellbeing in the workplace
  • BSBPEF301 Organise personal work priorities
  • SIRXCEG002 Assist with customer difficulties
  • BSBTWK301 Use inclusive work practices
  • BSBCRT311 Apply critical thinking skills in a team environment
  • SIRXPDK001 Advise on products and services

Program Outcome
Students who receive a COMPETENT outcome for each unit within this program will be entitled to receive BSB30120 Certificate III in Business (Customer Engagement) issued by Academy Green Learning.

Enrolment
NSW S&S Enrolment

Employment Outcomes
Successful completion of BSB30120 Certificate III in Business (Customer Engagement) may lead to careers in the following job roles:

  • Administrative Assistant
  • Customer Service Representative

Traineeship

  • Student must be employed under a traineeship under a Training Contract.
  • Access to a workplace where administrative tasks are routine with access to industry equipment and resources.
  • To be eligible for funding, the student must be a New Entrant trainee (within 3 months). To be eligible for funding, the trainee must be:
    • Aged 15 years or older
    • no longer at school
    • living or working in NSW
    • an Australian citizen, Australian permanent resident, humanitarian visa holder or New Zealand citizen

Program Duration
This is a 12 month program

Mode(s) of delivery
This course can be available via:

  • Workplace
  • Online
  • Classroom
  • Distance
  • Blended delivery

Assessment
You may be assessed by any combination of the following:

  • Written questions
  • Practical demonstration
  • Projects and assignments
  • Role plays
  • Case studies
  • Research activities
  • Portfolio of evidence
  • Third party report

Course fees
This training is subsidised by the NSW Government.
The current student fee for this course under a traineeship is $0.

For existing worker traineeships, these are not funded. For existing worker trainees or fee-for-service students, the fee will be dependent on delivery mode and other factors.

Refer to our Fees and Refunds Policy.